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Customer Support


Context Help

If you lose your way inside our Control Panel, the very first thing you should do is push the Help button, which is present on each and every page. A pop-up window will show up. It includes exhaustive information about all the operations that you can perform on that particular page. Each popup appears on the very same page so that you can quickly return to your work.

Video Tutorials

We have a wide collection of how-to video clips describing how to use our hosting Control Panel. They're meant for those of you who would like to see how things are being done rather than only reading articles. In this way, everyone can swiftly get to know our web hosting Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the answer you searching for, take a peek at our comprehensive Frequently Asked Questions database, which contains questions asked by real persons and provides practical solutions. We constantly update our FAQ database with new questions & answers in an attempt to cover all the new additions and innovations related to our system.

Ticketing System

If you still can't find the answer you searching for in the Frequently Asked Questions section either, you can get in touch with our excellent team of support engineers available 24-7 and eager to assist you with any issue. Each trouble ticket you send will be replied to in less than 60 minutes (the average trouble ticket response time is about twenty mins), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 238624

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com